Company Name: BRAC Bank Limited
Roles & Responsibilities:
- Lead the respective Collection Team & ensure maximum efficiency and productivity of team members.
- Ensure proper management of account receivables by minimizing net credit losses of current portfolio and maximizing recoveries. Applying various recovery actions on consumer banking asset portfolio within budgetary limits.
- Controlling forward flow rates and ensuring maximum backward flow and regularization of delinquent loans.
- Continual testing of existing processes in order to arrive at best & cost-effective process
- Delivering service levels within acceptable ranges including customer service, especially at early stage of delinquencies.
- External Recovery Agency Management. Lay down policies relating to external agency management - recruitment to termination.
- Lead and create daily, weekly and monthly report of Retail Recovery results to senior management and other stakeholders within Retail Business.
- Effectively manage and prioritize multiple recovery related initiatives, campaign, projects and ad-hoc reporting needs with Retail Recovery.
Educational Qualification:
- Minimum Bachelor Degree from UGC granted university. Having additional degree in MBA/ Masters/ Professional degree in CRM will be considered as an added advantage.
Work Experience:
- At least 5 year(s)
Others Requirements:
- Must possess analytical skills, be data driven in decision making.
- Must have strong interpersonal communication skills
- Effective written and oral communication in English
- Negotiation Skills, Leadership and influencing skills
- Positive, energetic and adaptive to change
Others Benefit:
As per company policy.