Company Name: Christian Service Society (CSS)
Roles & Responsibilities:
- Deliver excellent customer service at all times, ensuring guests comfort and safety.
- Deal with all enquirers in a professional and courteous manner, in person, on the telephone or via email.
- Deal with clients complaints in a professional manner.
- Keep up to date with current promotions and hotel pricing; provide information to guests on request, while maximizing conference/training/meeting/guest room sales opportunities.
- Manage and maintain the administration of all reservations, cancellations in line with organization policy.
- Control and manage all new credit application accounts, sales ledger management and payment administration.
- Provide reports as required for CSS Ava center management.
- Always adhere to all policies and procedures and licensing laws.
- Respond to every negative review in an amicable manner.
- Ensure guest queries with timely response
- Reinvent branding strategies to create a brand recall.
- Help employees develop skill sets, identify talent and hone their skills
- Build up a positive work environment to keep high motivational levels
- Work with the HR on areas of employee retention, employee engagement
- Be the kind of role model they would want to emulate
- Create pricing strategies, competition analysis
- Analyze channels, market segment reviews, reports and more
- Carry out instructions given by the higher management team.
Educational Qualification:
- Minimum Masters in any discipline.
- Diploma/Advance Degree in Hotel Management will be preferred.
Work Experience:
- At least 5 year(s)
Others Requirements:
- Ability to execute the responsibility with minimal supervision.
- Should have good interpersonal communication skills.
- Ability to undertake workload in any circumstances.
- Academic qualification will be relaxed in case of highly experienced candidates.
- Must have proficiency in computer.
- Ability to work under heavy work pressure with patience.
- Have complete knowledge about the latest in hotel technologies
- Ability to Keeping a watchful eye on competitors
- Implement cloud-based technologies to improve hotel management
- Ability to Exploring new technology to support goals
- Must have to drive the motorcycle with valid driving license.
- Excellent communication skills in both spoken & written English & Bengali.
Others Benefit:
As per company policy