Company Name: bKash Ltd.
Roles & Responsibilities:
- Floor management as per Channel management operational requirement.
- Using problem-solving skills to handle difficult or irate channel partner/newly registered customers and resolve conflicts.
- Resolve Channel partners & newly registered customers QRC and provide input into tracking system according to established guidelines and ensure accurate records.
- On call assistance for call agent to manage channel partners QRC
- Live Call Handling as per defined KPI.
- Ensure Channel partners experience and insight capture.
- Maintain compliance as per company policies & procedures.
- Report Incidents immediately.
- Flag for new type of Agent fraud attempts in market.
Educational Qualification:
- Bachelor degree in any discipline
Work Experience:
- 2 to 4 year(s)
Others Requirements:
- Excellent Written & Verbal communication skill.
- Self-initiated learning orientation.
- Time management aptitude is essential.
- Ability to listen, understand and respond appropriately when interacting with individuals groups.
- High degree of personal initiative and achievement motivation, setting personal standards of excellence.
- Ability to maintain attention and complete assignments in time despite frequent stressful, emergency critical or unusual interruption
- Technical knowledge: Basic Computer knowledge & internet Applications
- Training [Preferred]: Not mandatory
Others Benefit:
As per company policy