Company Name: IPDC Finance Limited

Roles & Responsibilities:

• Customer Experience Management: Design, implement, monitor and measure companys customer service department to ensure optimized interaction between company and its clients.
• Implement new processes to ensure extraordinary customer service experience.
• Customer Delight: Ensure customer delight by exceeding his or her expectations and thus creating a positive emotional reaction. Planning, budgeting and implementing programs and initiatives to have loyal customers. Analyze customer satisfaction levels and define customer specific plans to ensure delight for all current and prospective customers.
• Customer Complain Management: Address all customer queries and resolve those to ensure customer satisfaction. Turn out customer complaints into opportunities by improving customer experience.
• Customer profile management: Ensure that customer information and contact details are regularly updated. Maintain regular communication with customers to ensure accuracy of contacts.
• Alternative revenue through value added service: Generate revenue through cross sell and upsell through regular contact with customers.
• Customer Service Training: Supervise the hiring and training of customer service personnel to ensure an effective workforce.

Educational Qualification:

• Bachelor degree in any discipline

Work Experience:

• At least 7 year(s)
• The applicants should have experience in the following business a

  Others Requirements:

  • Extraordinary customer experience.
  • Creativity.
  • Strong negotiation skills.
  • Organisation & presentation skills.
  • Communication skills both English & Bangla (Oral & written).

  Others Benefit:

   

  Source: bdjobs