Customer Service Executive (CSE) For Deploying Dutch Bangla Bank Limited

Company Name: Multidrive Services Limited


Roles & Responsibilities:

  • Answer calls and handles customer inquiries
  • Research required information using available resources and answer to customer queries
  • Manage and resolve customer complaints & requests
  • Provide customers with product and service information
  • Enter new customer information into the system, update existing customer information
  • Process requests, forms and customer appeals
  • Identify and escalate priority issues
  • Route calls to the appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete after call works

Educational Qualification:

  • Minimum 4 Years of Graduation/ Masters from a reputed university or equivalent degree with Two (02) 1st Division/Class and NO 3rd division/class in any public examination.

Work Experience:

 

Others Requirements:

  • Age 23 to 30 years
  • Both males and females are allowed to apply
  • Preference will be given those have experience.
  • Must have good interpersonal skills to understand customers concerns
  • Must be able to learn quickly to acquire the product & process knowledge related to service
  • Must also have good knowledge of computer operations and communications to use call center systems efficiently
  • Willing to work at the times required by call center management
  • Willing to work and on 24 X 7 roster basis, including weekends and public holidays.

Others Benefit:

Provident fund, Insurance, Gratuity Festival Bonus Allowance

 

Source: bdjobs

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