Head of Operations (International Restaurant Franchise)

Company Name: Akhtar Group


Roles & Responsibilities:

  • Coordinate all market launching and restaurant pre-opening activities and act as a liaison between franchisor, corporate support team, architect, vendors and construction team.
  • Market research, menu selection and re-engineering, source and negotiate qualified suppliers for high quality equipment and ingredients, calculate recipe costing and finalize menu pricing.
  • Oversee and manage all pre-opening on site activities at restaurant property including demolition and construction, equipment receiving and installation, liaison between vendors and contractors.
  • Recruit, manage, train and develop the restaurant team. Motivate team members and drive sales to maximize budgeted revenue.
  • Plan and manage overall restaurant operations following SOPs, maintain consistent high standard of food & beverage preparation and service.
  • Set departmental targets and objectives, work schedules, budgets and policies and procedures. Work within budgeted guidelines in relation to food cost, wastage, payroll and other expenses.
  • Plan and implement business development activities with support of marketing team.
  • Maintain exceptional levels of customer service, manage guest queries in a timely and efficient manner. Evaluate guest satisfaction levels with a focus on continuous improvement.
  • Maintain full compliance with brand SOPs and quality standard along with local security and health and safety legislation.
  • Accountable for monthly inventory count and COGS report, prepare other reports for top management.
  • Assist other departments wherever necessary and maintain good working relationships with corporate support team.

Educational Qualification:

  • Masters degree in any discipline, Diploma in Hotel Management, Bachelor of Business Administration (BBA) in Hospitality Management

Work Experience:

  • At least 8 year(s)
  • The applicants should have experience in the following area(s):

    Others Requirements:

    • Age 35 to 45 years
    • Only males are allowed to apply
    • At least 3 years proven work experience in leading multi-unit restaurant business
    • Pre-opening experience and operations management experience in international franchise is preferred
    • Strong mindset and patience to work dedicatedly under pressure at any period
    • Good organization and administrative skills
    • Excellent attention to detail and multi-tasking skill
    • Good interpersonal skill and pleasant personality with professional manner
    • Strong Microsoft Office (especially MS Excel) skills
    • Fluency in English writing and speaking

    Others Benefit:

    T/A, Mobile bill, Tour allowance, Provident fund Lunch Facilities: Full Subsidize Salary Review: Yearly Festival Bonus: 2

     

    Source: bdjobs

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