Company Name: Daraz Bangladesh Limited
Roles & Responsibilities:
- In partnership with key operational leaders within the organization build, lead and empower the HN operations team to drive them to success.
- Drive continuous improvement (NPS, fleet efficiency, delivery speed) and cost reducing innovation for every customer while ensuring all operations are staffed adequately.
- Oversee reporting and on key metrics and continually assess current service performance levels and trends and take timely action to remove performance barriers.
- Find ways to drive logistics efficiency in the whole country, by defining geographical setup, incentive schemes and managing supply/demand relationship.
- Build a strong partnership with internal customers (commercial) and external customers (restaurants) through regular and consistent professional communication, problem solving, and relationship building. Promote collaboration, coordination, and teamwork across organizational boundaries.
- Digitalize and automate internal processes and controls to ensure delivery service meets or exceeds the expectations of our clients.
- Ensure all business activities are done in accordance with applicable federal, state and local laws, rules, and regulations meeting the highest quality standards.
Educational Qualification:
- Bachelor of Social Science (BSS) in Economics, Bachelor of Science (BSc) in Engineering
Work Experience:
- At least 8 to 10 Years
Others Requirements:
- Successful track record in Operations Management in a high growth start-ups, tech companies or consulting.
- Highly analytical, data-driven & a keen eye for process improvement.
- Highly organized and able to work on multiple projects in a self-structured and well prioritized way.
- Should be able to lead key projects and influence stakeholders.
- Willing to question the status quo when needed.
Others Benefit:
As per company rules.