Call Center Team Leader

Company Name: MY Outsourcing Ltd.


Roles & Responsibilities:

  • N/A

Educational Qualification:

  • Bachelor of Business Administration (BBA)
  • Graduate in any discipline from a renowned University.
  • Renowned private university graduates are preferable.
  • Skills Required: Telecommunication Service

Work Experience:

  • 2 to 3 year(s)
  • The applicants should have experience in the following area(s):
    Ca

    Others Requirements:

    • Experience in telecommunication and bank call center is preferable
    • Should have experience to work as a team leader or supervisor in any call center for 6 months to 1 year minimum is a must
    • Good grab in excel is mandatory
    • Excellent communication skill and demonstrate good listening skills
    • Self motivated and willing to work for longer period and any time in the day
    • Confident to take challenge and fulfill kpi
    • Flexibility to work till late and over night shifting minimum 3 days a week
    • Must have good communication skill in bangla and english with proper accent
    • Good computer skill is required with good typing skill
    • Good reading and writing skill in both bangla and english
    • Applicants have to be smart, energetic and good communication skill
    • Must be smart enough to handle any difficult situation that may rise during maintaining a team
    • Excellent Communication skill with customers
    • Sense of responsibility and Achieve the targets
    • Analytic skill and working ability for team development
    • Quality assure of the team regarding their daily task and call
    • Monitor a team and work for their development, daily work, reporting, discipline and train them when needed
    • Good command in Microsoft office and CRM software specially excel for daily reporting
    • Developed competencies required for service oriented and result focus.

    Others Benefit:

    Free Training will be provided to the eligible candidates Others as per company policy

     

    Source: Bdjob

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