Company Name: Shanta Holdings Ltd
Roles & Responsibilities:
- Proactive communication with clients to complete their apartment and commercial space registration.
- Coordination with Logistics regarding registration readiness of completed projects.
- Periodical coordination with Legal and Logistics to update project documentation.
- Resolve customer issues via phone or face to face.
- Constant follow up on clients pending issues up to accomplishment.
- Advice on any information the customer may need.
- Prepare list of signed TPA (project wise) with lending companies and handover property documents accordingly.
- Develop self by earning knowledge and review self-daily activities.
- Prepare and maintain self-priority matrix, daily action plans, maintain all communication as per set calendar.
- Regular attendance in morning meeting, display seven habits in action.
- Prepare and submit quarterly, monthly and fortnightly action plans and review weekly.
- Maintain proactive communication with all internal and external customers, record all discussion and give feedback within time as per CS Manual.
- Be well groomed, well mannered, smile and other customer service attributes.
Educational Qualification:
- Masters in any discipline from any reputed public and private university
Work Experience:
- At least 5 year(s)
Others Requirements:
- Minimum 5 years of experience in relevant field.
- Managerial and leadership skill
- Sound Product and Industry Knowledge
- Customer Handling
- Strong Interpersonal and communication skill
Others Benefit:
According to company policy