Company Name: Minister Hi-Tech Park Ltd.

Roles & Responsibilities:

• Need to handle incoming calls to the prospective customers pertaining to the Clients business.
• Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
• Identify customer needs, clarify information and provide solutions.
• Perform every call actively to solve clients problem.
• Must be knowledgeable about Facebook (Social media), email & web chat.
• Refer unresolved customer grievances to designated persons for further investigation.
• Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
• Report time to time to the team leader for complicated issues

Educational Qualification:

• Graduated from any reputed University/ Institutions.
• Diploma completed candidates, Honors 3rd year and 4th year running students are also encouraged to apply.

Work Experience:

• At most 2 year(s)
• The applicants should have experience in the following business ar

  Others Requirements:

  • Knowledge of electronics product will get priority.
  • Candidate who lives near job location will get priority.
  • Both males and females are allowed to apply
  • Similar experience in BPO industry will get preference.
  • Basic computer knowledge.
  • Good oral communication skill.
  • Good listening skill and analytical skill.
  • Customer focus and adaptability to different personality types.
  • Willingness to work under pressure

  Others Benefit:

  Mobile bill, Provident fund Salary Review: Yearly Festival Bonus: 2

   

  Source: Bdjob