Company Name: American International School Dhaka
Roles & Responsibilities:
- Support Help Desk:
- Share supporting the team with the Help Desk calls
- Provide professional and prompt resolution to all inquiries.
- Document request and provide follow up where necessary
- Maintain, inventory, and update iPads/laptops K-5 and school-owned equipment
- Support team in SIS and Google Admin management
- Provide service for Campus Card/ID
- Make routine repairs and replacement of hardware and assist in installing/updating software
- Troubleshooting with printer, scanner, laptop etc.
- Innovation Technology Support:
- Support Maker Space curriculum connections
- Assist teachers in the design thinking process as this applies to robotics.
- Provide assistance to students to write code and program robots
- Support teachers in using 3D printers, VR equipment, iPad apps
- Research trends in coding, robotics, and competitions that can be brought to AISD
- Weekend/Outside of Hours Support:
- Occasional weekends, beyond regular hours support, will be required to meet emergency and
- Maintenance demands and special events
Educational Qualification:
- Bachelors degree in a computer-related field.
Work Experience:
- At least 5 year(s)
Others Requirements:
- Experience: At least 5 (five) years of help desk or support experience in a technology department in a multicultural or multi-national environment.
- Personal characteristics:
- Customer service focused
- Creative, analytical and proactive problem solver
- Ability to prioritize and take actionable steps to complete all requests
- Positive attitude demonstrating initiative and drive
- Effective leadership and management skills
- Ability to work collaboratively and under pressure
- Maintain a team-orientated environment meeting all deadlines
- Excellent organizational and time management skills
- Committed to continual professional growth
- Works with honesty and integrity
- Excellent English language communicator (both conversational and technical/verbal and written)
- Functional competencies:
- Working knowledge of common educational software and hardware. Apps, Multiplatform OS Windows, MAC, Chrome OS, GSuites, Microsoft Office, Adobe, Web applications, PowerSchool interface, MAP testing browser installation)
- Working knowledge of multimedia devices and A/V equipments
- Working knowledge of basic coding for robots
- Basic knowledge of database management and UI
- Device related working experience in Apple, Chrome, PC, iPAD, Multimedia equipments,
- Apple tv, ChromeCast, Projector, Sound system etc.
- Basic knowledge in physical and wireless network troubleshooting.
- Minimum IT security and data privacy knowledge.
Others Benefit:
As per company rules.