Company Name: bKash Ltd

Roles & Responsibilities:

• Ensuring 24/7 service monitoring, analyzing system logs for identifying and troubleshooting issues, and providing primary support
• Maintaining Incident log and preparing Outage report.
• Performing UAT, Maintaining UAT documents, and history.
• Ensuring service quality before and after any new system integration, product launch, and campaigns by performing necessary sanity.
• Align stakeholders for outages and planned development & integration work.
• Ensure proper escalation of any outage or incident to the appropriate team.
• Technical Customers complain ticket handling
• Communication and coordination with Global and Local partners

Educational Qualification:

• Bachelor of Science (BSc) in CSE,CIT, EEE, ETE, ECE

Work Experience:

• 1 to 2 year(s)
• The applicants should have experience in the following area(s):
  AP

  Others Requirements:

  • Monitoring and 24X7 roster duty-related experience
  • Linux, Solaris, Oracle support knowledge
  • Basic knowledge of Security protocols SSL, TLS, HTTPS
  • Knowledge of API, Networking, Java Applications, databases, Payment methods, etc.
  • Good Communication skill
  • Vendor management, Partner/3rd Parties management experience

  Others Benefit:

  As per company rules.

   

  Source: Bdjob