Company Name: Digicon Technologies Ltd
Roles & Responsibilities:
- Need to handle incoming calls to the prospective customers pertaining to the Clients business.
- Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
- Identify customer needs, clarify information and provide solutions.
- Perform every call actively to solve clients problem.
- Must be knowledgeable about Facebook (Social media), email & web chat.
- Refer unresolved customer grievances to designated persons for further investigation.
- Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
- Report time to time to the team leader for complicated issues
Educational Qualification:
- Must be Graduated from any reputed University/ Institutions.
- Diploma completed candidates, Honours 3rd year and 4th year running students are also encouraged to apply.
Work Experience:
- At least 01 year
Others Requirements:
- Similar experience in BPO industry will get preference.
- Basic computer knowledge.
- Good oral communication skill.
- Good listening skill and analytical skill.
- Customer focus and adaptability to different personality types.
- Willingness to work in any shift/ roster.
Others Benefit:
As per company rules.