Company Name: NASSA GROUP

Roles & Responsibilities:

• Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
• Answer emergency and non-emergency calls and document important information.
• Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
• Operate and manage a multi-line telephone console system.
• Respond to queries related to products and deliveries.
• Use the phone or computer to direct crews and other field units to the appropriate sites.
• Prioritize and organize calls according to urgency.
• Supervise the route and status of field units to prioritize their daily schedule.
• Maintain and update call logs, call records and other important documentation.
• Speaking with supervisors or customers to resolve problems, requests for services or equipment
• Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
• Any other task assigned by Management

Educational Qualification:

• Minimum Graduation in any discipline.

Work Experience:

• At least 5 year(s)
• The applicants should have experience in the following area(s):

  Others Requirements:

  • Multitasking ability highly expected from the concern person.
  • Must be polite and courteous while answering the Phone.
  • Should have excellent interpersonal and communication skills.
  • Proficiency in using computer.

  Others Benefit:

  As per company rules.

   

  Source: Bdjob