Company Name: Genuity Systems Ltd
Roles & Responsibilities:
- Leading operations to ensure KPI targets are met
- Planning and implementing contact center strategy
- Working with Training, Recruitment and HR to plan resourcing campaigns
- Designing continuous improvements of processes
- Maintaining engagement with key client contacts
- Setting and reviewing quality performance standards
Educational Qualification:
- Bachelor degree in any discipline (English Speakers only)
Work Experience:
- At least 4 year(s)
Others Requirements:
- Experience Requirements : At least 4 years of experience as lead in contact center operations
- Knowledge of sales and service operations and customer support
- People management experience for 4 years
- Critical thinking
- Business and technology management
- Commercial understanding
- Motivation
- Good Command in spoken English
Others Benefit:
Admissible benefits as per company policy Performance bonus Yearly Salary Review High standard work environment