Company Name: ASK Telecom Ltd
Roles & Responsibilities:
- To join the Call Centre Team as a professional Agent, dealing with customers over phone
- Based on campaign allocation, must be able to follow campaign specific materials/script to generate Leads/Sales and any other targets, as set by Call Centre Management
- Generate Reports of activity in daily/weekly/monthly formats for submission as directed
- Excellent communication skills with customers, with specific focus on sales/marketing
- Sense of responsibility to achieve given targets
- Analytical skills and working ability for team development
- Quality assurance regarding calls and daily responsibilities/tasks
- Good command in Microsoft Office applications, with particular focus on Microsoft Excel, for daily/weekly/monthly reporting and forecasting
- Experience in using Online CRM software and Call Centre Dialers
- Developed high competency standards, required for service-oriented results
- Any other responsibilities/tasks as set by Company Management
Educational Qualification:
- Minimum Bachelors in Science, Computer Science, Marketing, Social Studies, Business Studies, Anthropology with a CGPA of 3 or higher.
- IELTS Band Score 7 or above, or equivalent in TOEFL/Pearson English language test.
- English background/medium education preferred.
Work Experience:
- At least 1 year(s)
Others Requirements:
- The applicant should be highly flexible with work timings, especially for International Call Center timings for Day Shift and Night Shift.
- Both males and females are allowed to apply
- Fluency in English is our first priority, applicants must be exceptionally fluent in English
- Applicants with American or British accent will get preference
- Excellent communication and listening skills
- Self-motivated and willing to work for longer periods with flexible time tables
- Confident to take challenge and fulfill KPI
- Good computer and typing skills
- Contact customers over the phone and create positive energy, helping to generate more leads from the customers who are called
- Keep proper records of all customers and update customer database(s)
- Reporting to Team Leader and being able to play as part of the team
- Must have excellent phone manners, good voice and customer handling capacity, strong interpersonal skills and a lot of patience.
Others Benefit:
Festival Bonus. Incentive Bonus. Severance Pay. Hospitalization Insurance coverage. Life & Disability Insurance coverage.