Company Name: Field Nation
Roles & Responsibilities:
- Our Bangladesh office has been operating for more than 7 years in Uttara, Dhaka. We are seeking full-time employees for night shift in support coordinator position. The ideal candidates would need to have excellent communication skills and must be fluent in English. Available position involve speaking on the phone with the clients where you will be expected to answer general questions and help with platform related queries, place outbound calls to recruit technicians. Others involve handling U.S. based customer service related inquiries through written communication, where you will have to respond to customer support tickets, questions and help customers solve problems via Email and Online Chat.
Educational Qualification:
- The work positions are open to all, but the candidates must have good fluency in English and provide an audio recording with their application (see instructions below).
Work Experience:
Others Requirements:
- Both males and females are allowed to apply
- Complete English fluency.
- Can work under pressure and handle possibly agitated customers.
- Previous U.S.-based customer service experience is a plus.
- Must have computer experience including web based software, MS Word, Excel, etc.
- Skill in organizing resources and establishing priorities
Others Benefit:
Provident fund, Gratuity, Over time allowance, Weekly 2 holidays, Salary Review: Yearly, Yearly Bonus, Snacks and Tea/Coffee is provided, Drop Off service (If applicable)