Company Name: The City Bank Limited
Roles & Responsibilities:
- Supervise activities of unit to ensure smooth execution as per Policy Manual, SLA and SOP.
- Distribute work load among employees so that they can resolve queries of business effectively following guideline and regulatory compliance.
- Provide timely resolution for volume vs capacity issues and follow-up with Source and IT for taking required action.
- Analyse business requirements regarding support issues to keep up service quality and avoid impact on business.
- Coordinate stakelohder and guide team in case of exception.
- Monitor performance of team by gathering relevant data and checking statistical reports.
- Analyze, design and implement project, product, feature & services according to Business requirements.
- Review operational process to identify gap and recommend for productivity and efficiency through enhancements for better process development and business growth.
- Support management for all changes in product lines, business practice and processes.
- Coordinate and communicate with external Payment system, vendor and IT to facilitate the project, product, new service/feature work and system readiness to support business requirement.
- Carry out necessary testing by unit as per process implementation step , fix all the findings, ensure smooth go live within target date without any issues and monitor post factor issues/observations.
- Ensure required support is given to business to make campaign / initiative successful.
- Analyze report on volume to measure team capacity and plan accordingly on process streamline to improve productivity.
- Identify area of process automation to bring efficiency in operational task as well ensure implementation based on business requirement to ensure customer service at the highest level.
- Support different internal/external audit and ensure satisfactory audit rating.
- Identify the compliance requirement and rectify operational process related to ICC, PCIDSS, ISO and Central Bank audit etc.
- Review related process and policy of SOP, SLA, PPG etc and make necessary changes
Educational Qualification:
- Masters degree in any discipline
- Computer science or IT is preferable.
Work Experience:
- At least 7 year(s)
Others Requirements:
- Atleast 4 years solid experience on handling IT project implementation.
- Hands on experience in banking software requirement analysis , solution design with the help of vendor and implementation.
- Strong analytical and problem solving skills.
Others Benefit:
As per company policy