Company Name: The British Council
Roles & Responsibilities:
- To ensure the availability of Local Area Network (LAN) and Internet connectivity, performance monitoring on the network and alerting of problems.
- To ensure backups are carried out, changing tapes, and maintaining a record of the use of backup tapes, maintaining security of back-up tapes and checking the backup logs.
- To ensure systems are secured from external threats like hacking/virus attacks, including regular checks, etc., and restricted access to server room and physical security of IT equipment.
- Organise quarterly physical cleaning of the computers, printers and scanners to ensure smooth running of the IT systems at all sites.
- Ensure installation of standard and approved software.
- Carryout Data Protection audit and compliance-act on the non-compliance reported.
- Assist in collecting and collating of all relevant information by conducting site surveys leading to input to Technical Design Authority of Global Information Services for developing technical design/ recommendations for the implementation
- Implement approved updates/upgrades on receipt of guidelines and Technical Design within the agreed timeframes and ensure minimum ICT service disruptions.
- Ensure timely first level support as per the pre-defined SLAOLA.
- Escalate any problems/issues to relevant teams as required and follow up.-as per the escalation matrix
- Applications support queries to be acknowledged within pre-defined SLAOLA.
- Ensure updating records of Servers, workstations, printers/scanners, computer names, staff accounts and locations.
- Spot checks every 3 months on all PCs to ensure that legal software is being used and copyright laws are being maintained.
- Read, understand and comply with the information security policies
- Raise incident / blow whistle when observe any noncompliance to information security policies
Educational Qualification:
- Minimum Bachelors Degree
- Graduate with relevant technical certification
- MCSE Certification is desirable.
Work Experience:
- At least 2 year(s)
Others Requirements:
- Communication, active listening and learning coordination, judgment and decision making, organization, time management, service orientation and negotiation.
- At least two years of working experience in the field of IT
Others Benefit:
As per company policy